Optimizing Your Connection

Many factors can affect your Internet connection speed. Check this guide for ways to improve performance and get the most from your service.

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Your Physical Connection

All your connected and active devices share your Internet connection. The more devices downloading, streaming, or gaming, the more likely you could notice slower speeds. To get a higher speed on the speed test, try cutting back the number of connected devices like these:

  • Computer
  • Tablet
  • PS4
  • Roku
  • Apple TV
  • Slingbox

Note that security cameras (nanny cams or pet cams) can also affect performance.

Wireless connections

For best results, connect the device running the speed test directly to the AT&T gateway with an Ethernet cable. Wi-Fi connection speeds may be slower than the Internet plan you purchased. Typical wireless G network speeds will not be faster than 25Mbps. Even if your router is N- or ac-capable, your smartphone, tablet, laptop, or other device may not be. Check with the manufacturer to find out.

Maximize home Wi-Fi networking

Power cycle your modem/router

Turning the power to your modem or router off and on again will reset your connection, which may improve your performance.

Reboot your modem or Wi-Fi gateway

Install line filters

Are you a DSL or Internet customer with traditional telephone service? Be sure to have line filters installed on all analog devices connected to your phone line. Analog devices include phones, alarm systems, and medic alert boxes. Line filters can become defective, so try testing with your phones and filters disconnected.

Install line filters

Need more help?

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  • Virus removal and anti-virus setup
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Call 866.294.3464 today to speak with an expert. And download our free PC Maintenance Toolbox for support right on your desktop when you need it.

*One-year term commitment required; early termination fee of up to $120 (reduced by $10 for each completed month of term) applies.